Lockouts · Toronto
Seized & Jammed Lock Opening
The key turns a full circle without any resistance and the deadbolt stays exactly where it is.
In plain words
Most seized locks can be saved, and keeping your existing hardware is the aim. A cylinder that has stopped turning is usually recoverable with cleaning and fresh internal parts. A failed tailpiece is a small component swapped without touching the rest of the lock. A bolt bound by the door needs adjustment, not new hardware. Replacement is the answer for a plug or shell that is worn, damaged or hollowed out by corrosion beyond what cleaning and parts can fix, and then the new cylinder is matched to your keyway and finish and, where possible, keyed to the key already in your pocket.
How the visit goesThe old mortise lock on the front door of the house turns the key halfway and stops with a dull clunk. It has been getting harder for months, and the brass key is starting to show a bend.
Seized & Jammed Lock Opening
How the visit goes
What the weather and the house have been doing
The last questions are about recent history. Has there been a thaw followed by a hard frost, or a stretch of humid days? Is this door on the shaded or windward side, or near a salted driveway? Was the door painted, re-hung, fitted with new weatherstripping or a storm door lately? Has anyone sprayed something into the keyway? Each answer changes the likely cause, and together they tell the locksmith whether this is a one-off, such as a freak freeze, or a lock that is going to keep doing this until the door or the lubrication habit is changed. The answers also shape the advice you leave with.
Freeing a seized cylinder without forcing it
A plug that will not turn is coaxed, not wrenched. The locksmith flushes the keyway with an electronic contact cleaner to lift out grit and old residue, then applies a penetrating lubricant sparingly, since too much simply carries dirt deeper. The key is worked in small movements, in and out and a few degrees each way, letting the pins settle back into their stacks. If the cylinder cap has loosened, it is snugged so the plug sits square. As the plug begins to move, tension is kept light so nothing inside is bent. Once the door is open, the cylinder is removed for proper cleaning rather than left with lubricant masking the wear.
Keys that match the lock again
Where a worn or drifted key was part of the jam, you now hold a key cut from the code or from a fresh master, and every spare has been tried in the lock. Retire copies that needed force, and cut future spares from the good key rather than from each other, since each generation of copying adds error. Label the keys if several locks are involved. If the cylinder was replaced and pinned to your existing key, the whole house is still on one key. Keeping a written note of the keyway and, where it exists, the key code makes any future key a simple cut.
Seized & Jammed Lock Opening
In the van
Replacement cylinder
Electronic contact cleaner
Replacement tailpiece or cam
Key blanks and code cutter
Plug follower and repinning kit
Seized & Jammed Lock Opening
What affects the quote
Small parts behind the cylinder
Tailpieces, cams, springs, cylinder caps and pins are minor items, but each one used is named on the quote so you can see what went into the lock.
Upgrades you choose on the spot
A keyhole cover, a storm door latch, a reinforced strike or a new deadbolt are optional extras some people add while the locksmith is there, each shown as its own line.
Mortise and commercial hardware
Drawing a mortise case, replacing a hub or spring and regreasing the contact points is more involved than a cylinder service, and storefront and exit hardware are quoted accordingly.
What to have ready
- Do you have identification, a lease or a management contact for the property?
- Was the door painted, re-hung or fitted with new weatherstripping recently?
- Which side of the building does the door face, and is it near a salted driveway?
Seized & Jammed Lock Opening: questions
QuestionsHow long does a jammed lock opening take?
It depends on which family the jam belongs to. A bolt bound by the door is often freed in minutes and the adjustment afterwards takes a little longer. A seized cylinder needs patient cleaning before it turns and a bench service after, and a frozen one needs thawing time. A tailpiece swap is short once the door is open; a mortise case service is longer. The locksmith gives a sense of the time once the cause is identified at the door.
My key turns all the way round but the bolt stays put. What has broken?
The key and cylinder are doing their job; the bar behind the cylinder that drives the bolt, called the tailpiece or cam, has broken, slipped or twisted out of engagement. It is a small part. The locksmith retracts the bolt through the mechanism or removes the cylinder to reach it, then fits a tailpiece of the right length and profile. Your cylinder and keys are unchanged afterwards.
What is a tailpiece, and why does it matter here?
The tailpiece is the flat bar that sticks out of the back of a deadbolt cylinder and turns the bolt mechanism when the key turns; on a knob or lever set the equivalent part is a cam or spindle. It carries all the twisting effort, so a bent, worn or broken one is the reason a key can turn without anything happening. It is a small part to replace, it comes in several lengths, and the right length matters.
Related services
- Business Lockout ServiceIt is ten to nine, three staff are on the sidewalk with their coffees, and the key that has opened the glass front door for six years will not turn.
- Broken Key ExtractionOvernight the deadbolt froze, and this morning the key would only turn partway.
- Break-In Damage Lock RepairThere is a hole where the cylinder used to be.